TourEz for operators

How credits work

Operators buy person-days. The app meters them as credits: trip days times the people on that roster, including the guide.

Credits = trip days × participants (incl. guide).

• One credit is one user-day.
• Headcount includes the guide if they are not already in the guest list. A day with 20 guests and one guide is 21 credits.
• The operator pays from a prepaid trip-credit pool. Guests who join with a Trip ID, and guides using the trip, do not.
• Cash is not stored in the app. Staff grant an integer credit amount. Your invoice is credits × the market rate.
• Charging happens when you confirm a new trip. Editing an existing package does not re-bill.
• If the pool is short, the trip does not publish. Refresh the balance on Business Hub, or write to support if a deduct fails after save.

Examples

How partnership works

This is apply, review, link, top up, then publish — not self-serve checkout. You request a business account in TourEz. We review it. Staff grant credits. Then you create packages and departures.

1. Sign up in TourEz with email, Google, or Apple.
2. Request a business account from the drawer: a request title, a requested business ID, a business name, and optional phone or email.
3. The request stays pending while TourEz reviews it.
4. If approved, Business Hub appears on that account. If declined, the request is rejected.
5. Staff grant trip credits to the business. Approval does not add credits on its own.
6. Create packages and departures. Confirm the credit charge. Guests join with the Trip ID.

One linked business per user. A new hub profile starts unverified. We review each request. When it is approved, Business Hub appears on that account.

What TourEz provides

Business Hub is the operator console. A paid departure puts live trip software on the phones already in the group. Guests join with the Trip ID — as a guest or signed in — and do not need a TourEz subscription.

• Company profile: name, description, location, year, up to 3 tags, and a cover image.
• Trip credit balance.
• Insights: monthly departures, rating counts, average scores, and per-day scores.
• PDF / AI itinerary import.
• Mapbox geocode, or manual latitude and longitude.
• Bulk numbered guest IDs, three local draft slots, itinerary images, and a unique Trip ID for the group.
• Mapbox itinerary map, scenes, meals and hotels, adventure / eco mode.
• Guide live voice (Agora), sub-channels, and offline / no-internet local voice.
• SOS: guest request, guide inbox, and map routing.
• Meeting points, group assignment (transport / hotel / dining), and attendance.
• Location rate and review — feeds hub insights.
• Travel log.
• AI trip chat: 10 per day during the trip, 3 per day after the last day (Asia/Taipei).